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Common expendables of various cut devices are kept with decent stock level locally . Primers and UV flush are kept at local in-house warehouse. UV inks are kept to 3 months stock for customers. Turnaround time of unavailable parts / stocks can be expected within course of 5-7 works days from order can be expected for common available parts and accessories. Minimum level of parts, are kept for customers with committed service agreement.
PARTS & SOFTWARE
Many of the machines mentioned here are based on standard machine configuration. In and above, most of them has the power of field upgrade. As machine lifespan depends on the quality of parts and design, all parts and innovations at manufacturer site or developed locally are taken into consideration with this in mind. Most machinery come with their supporting software for operations, OIKOS helps with installation and training of the software and support for day to day practical operations troubleshooting through onsite interventions or via Teamviewer support
Field service and preventive maintenance are important for customers within the first warranty year and life span of the machine. OIKOS is the service partner of VIPcolor printers in Singapore. And servicing and installing of flatbed cutter and flatbed plotter. OIKOS undertakes post finishing machinery local service and repairs for laminators, UV flatbeds and flatbed cutters and others.
Service include PM - preventive maintenance on dedicated machine. Machine repairs, overhaul and general calibration of the product unit are checked on regular basis. As reseller, agent and appointed service provider of various manufacturers' brands, we offer "break fix", service agreement, or full service contract (including parts) to client to choose from.